Redirect a Package
Need to update your delivery destination? Request redirection to a new address or a local pickup hub.
Seamless Package Redirection
If your package is already in transit and you need to correct or update the delivery address, our redirection service allows you to reroute the delivery to a new street address or a secure Pandoon pickup counter nearby.
How It Works:
- Verify eligibility by entering your active tracking number on the right.
- Update the recipient name, street address, city, and country details.
- Submit your update — our routing system will automatically redirect the package at the next distribution hub.
Official Redirection Policy
24-Hour Redirection Window
Redirection requests must be submitted within 24 hours of package dispatch (creation/shipment start). Requests made after this window will be rejected.
In-Transit Restriction
Packages can only be redirected while they are actively in transit. Delivered packages cannot be rerouted under any circumstances.
Authentication Required
To protect shipment security and prevent fraud, guest users cannot request redirection. You must log in to authorize address updates.
Verify Redirection Eligibility
Enter your original tracking ID to check if your package can still be redirected.
Manage Deliveries
Log in to view redirection logs, schedule delivery hold/vacation requests, or update profile contact phone numbers.
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