Privacy Policy

1. Corporate Entity & Scope

This Privacy Policy applies to all services, online systems, maritime documentation portals, and parcel tracking utilities provided by Pandoon Express (operating internationally under maritime incorporation in Panama City, Panama, alongside associated global cargo sorting terminals and regional distribution facilities).

When booking consignments, executing commercial cargo dispatches, or utilizing our milestone tracking network, you entrust us with essential commercial and logistical information. We treat this data with rigorous confidentiality protocols adhering to international transport privacy benchmarks.

2. Information We Collect

To execute international freight transit and fulfill legal customs declarations, we process:

• Consignment Data: Sender full name, business identity, physical collection address, consignee destination, and declared manifest contents.
• Tracking Identifiers: Authorized tracking numbers, electronic bills of lading, barcode records, and checkpoint scan timestamps.
• Commercial Verification Credentials: Inspection certificates, milestone confirmation receipts, and customs reference records.
• Communication Logs: Customer support records, live chat correspondence, and inquiries directed to [email protected].

3. Utilization & Customs Disclosures

Your data is used strictly to fulfill shipping contracts, execute customs clearance handoffs with authorized seaport and airport border agencies, calculate accurate dimensional freight billing, and transmit real-time milestone alerts. We never sell, lease, or monetize shipper or customer information to commercial third parties.

4. Cryptographic Security Standards

All online tracking queries, booking communications, and billing operations are encrypted with 256-bit TLS/SSL encryption. Real-time database entries are restricted to authenticated transport controllers and verified consignees.

5. Contact Legal & Data Protection Office

For data inquiries, manifest archive requests, or regulatory questions, contact our corporate compliance office:

Pandoon Express Legal & Compliance
Torre de las Americas, Punta Pacifica, Panama City, Panama
Email: [email protected] / [email protected]